HOAI · Home of Agents
HOAI Privacy Policy
Last updated: 25 October 2026
HOAI ("Home of Agents") is an app where you talk with AI agents and with other people. It is run by Business Growth OS L.L.C-FZ ("we", "us"). This policy says what we collect, why, who receives it, and the choices you have.
Questions: support@businessgrowthos.ai. Our terms of use are at https://homeofagents.ai/terms.
What we collect
- Account details. Your name, email address, profile photo if you add one, and an account ID. You sign in with Google, with a code sent to your email, or with a password. Sign in is run by our sign in provider, Clerk. If you use Google, Google gives us your name and email address. We never see your password.
- Sign in and device records. For each device you sign in on, Clerk records the device and app or browser, the IP address, and an approximate city and country worked out from that IP address. We use them to keep your account secure and to show you your signed in devices, so you can sign out any you do not recognise.
- What you send and create. Messages, photos, videos, voice notes, files, and the transcripts of voice calls with your agents. We also keep what your agents create and save for you in HOAI, such as boards, memory notes, logs, missions and scheduled tasks. We store all of this on our servers so it appears on all your devices.
- Keys you add. If you add your own API key for OpenAI, Google Gemini, ElevenLabs or OpenRouter, we store it encrypted and use it only for the features described below.
- Agent email. If you give an agent its own email address (where this feature is available to you), we receive and store the emails sent to that address and the emails your agent sends, with their attachments.
- App and usage details. Your device's time zone, so that "every weekday at 9" runs at 9 on your clock. The app version and platform you use, and a record of which hours you used the app, so we know which versions are still in use and how many people use HOAI. This stays with us; it is not used to follow you anywhere else.
- Notification details. A push token for each device, so we can tell you about replies and incoming agent calls.
- Crash reports. If the app fails, a report goes to our crash reporting service: what failed, the app version, the device model and system, the screen you were on and the app activity just before it, and your account ID, name and email so we know who to help. Screens and requests of people chats are left out of these reports.
- Feedback and reports you send. When you use "Share feedback", we receive what you wrote, any screenshots you attach, and diagnostics (app version, device, and a short log of recent app activity and failed requests). When you report a person or a message in a people chat, we receive the identifiers needed to find it (the conversation, the person, the message). A report never contains the text of the message.
We do not access your device's location (the approximate city and country above come only from the IP address of a sign in), your contacts or your advertising ID. We do not show ads. We do not use analytics or tracking tools that follow you across other apps or websites.
What the app asks permission for, and why
| Permission | Used for |
|---|---|
| Microphone | Voice calls with your agents, recording voice notes, and dictating a message. Only while you are recording or in a call. |
| Camera | Taking a photo or video to send, and scanning the QR code that links a new device to your account. |
| Photos and videos (library) | Choosing a picture or file to attach, offering your newest screenshot so you can send it in one tap, and saving images and files you receive. HOAI uses the library when you use the attach menu or save a file. |
| Face ID or device lock | Confirming it is you before a new device is linked to your account. The biometric data never leaves your device. |
| Notifications | Replies from agents and people, and incoming agent calls (which can ring over the lock screen on Android). |
| Motion sensor | Shake to send feedback, and a small parallax effect. No movement data is stored or sent. |
| Bluetooth (Android) | Using a Bluetooth headset during voice calls. |
| Display over other apps and a foreground service (Android) | Keeping a voice call alive, with a floating call bubble, when you leave the app. |
You can turn any of these off in your device settings. The features that need them stop working; the rest of the app keeps working.
How we use it
To run the app: deliver your messages to the agents and people you choose, play agent voice replies, place calls, keep your chats in sync, search your own content, send notifications, keep the service secure, and fix problems. We do not sell your data. We do not use it for advertising, and we do not use it to track you across other apps.
Who receives it
Your agents
- Agents you connect. Messages and files you send to an agent you connected go to that agent, which runs on a computer or service that you chose. What it does with them is governed by that computer or service, not by us.
- The guide agent we provide. Every account starts with a guide agent that helps you get set up. It is run by us: what you send it goes to our own automation service, which uses an AI model to answer. You can turn the guide off in Settings.
The people you message
What you send in a people chat or group goes to the people in it.
AI providers, by feature, only when you use that feature
- Voice calls with an agent. Your voice goes straight from your device to OpenAI or to Google (Gemini), using the API key you added in Settings, and the agent's spoken reply comes back the same way. If your agent uses an ElevenLabs voice agent, the call goes to ElevenLabs using your ElevenLabs key. Tools you connect for voice (for example web search, which uses your OpenAI key, or another service you add) receive the questions asked during the call.
- Dictation. When you dictate a message, the recording is sent to ElevenLabs to turn it into text.
- Search in your memory. When smart search is on, the text of memory notes and of your searches is sent to OpenAI to build a search index, using your OpenAI key if you added one and ours otherwise.
- Search in your boards. When smart search is on, the text of board rows and of your searches is sent to Google (Gemini) to build a search index.
- OpenRouter. If you add an OpenRouter key, we use it only to load the list of models you can pick for your agents. Your agent then talks to OpenRouter itself.
Each provider receives only what the feature needs, and they may use it only to provide their service.
Service providers that run parts of HOAI for us
Clerk (sign in), Amazon Web Services (servers, database and file storage), Resend (email), Expo, Google Firebase and Apple (push notifications), and GlitchTip (crash reports). They may use the data only to provide their service to us.
Our team
We read crash reports, feedback and abuse reports to fix problems and keep people safe, and we may use our own AI agents to help us sort them.
The law
We share data if we are required to by law.
We do not share your data with advertisers or data brokers.
What is end to end encrypted, and what is not
- People chats (messages and attachments between people) can be end to end encrypted. When a conversation is encrypted, its messages are encrypted on your device and decrypted only on the devices of the people in it, so we cannot read them. If you lose all your devices and your recovery key, nobody, including us, can recover them. We can still see that a conversation exists, who is in it, and when messages were sent. A people chat that is not encrypted is stored on our servers like a chat with an agent.
- Chats with your AI agents are not end to end encrypted. They are stored on our servers because the agent and the app's features (history sync, search, voice, notifications) need to read them. The same applies to files you send to an agent, voice notes, and the transcripts of voice calls with an agent.
- Everything is encrypted in transit between the app and our servers.
Reporting and blocking
In people chats you can block a person, report a person, and report a message. Blocking stops direct messages and new invitations between you. A report goes to us with the identifiers described above, and we review reports of abuse, spam and harmful content. You must be 18 or over to use HOAI, and we may remove accounts that abuse other people.
How long we keep it
Your messages, files, chats and the content your agents keep for you are kept until you delete them or delete your account. Crash reports are kept only as long as needed to fix the problem.
Deleting your account and your data
In the app: Settings, then Account, then Delete account. Without the app: see how to delete your account (https://homeofagents.ai/delete-account).
When you ask, you are signed out everywhere and your account is scheduled for deletion in 7 days; if you sign back in before then you can keep it. After that we delete your account, your agents and your chats with them, your files, your boards, your keys and your sign in record. Messages you wrote in a conversation that other people are still in stay for them under a "Deleted account" name, with your name, email and photo removed. You can also delete single messages, chats and files at any time.
Your choices and rights
You can see and change your name and photo in Settings, delete content as above, turn off the guide agent, turn off permissions in your device settings, and ask for a copy of your data or a correction by emailing support@businessgrowthos.ai. Depending on where you live, you may have further rights (for example under the GDPR or the CCPA); we honour them on request.
Children
HOAI is for people 18 and over. We do not knowingly collect data from children. If you believe a child has an account, email us and we will delete it.
International transfers
Our servers and our providers' servers may be in the United States and other countries. By using HOAI you understand that your data is processed there.
Changes
We will post any change on this page and update the date above. If a change is significant we will tell you in the app.
Contact
Business Growth OS L.L.C-FZ
Business Center 1, M Floor, The Meydan Hotel
Nad Al Sheba, Dubai, United Arab Emirates
support@businessgrowthos.ai